The diploma thesis is focused on the analysis of the customer experience with service of distance education of students from Technical University in Zvolen. The theoretical part of the thesis characterized theoretical concepts and customer experience. In practical part, a questionnaire inspired by the SERVQUAL method, which was made to prepare an analysis, on the basis of which the expectations and reality of students' experiences with distance education were compared. Subsequently, the results of the questionnaire survey were evaluated and a map of the customer experience was prepared by using the results. The last part of the diploma thesis is the preparation of a proposal to improve the customer experience with distance education.