The main aim of this thesis is to evaluate the customer satisfaction at specific enterprise. Thesis itself consists of three parts; theoretical, practical and terminal. Theoretical part describes services, basic properties of the services, services classification, marketing mix of services and its structure. Next the theoretical part explains who is the customer, types of customers, satisfied customer, customer behavior and customer loyalty. Practical part of the thesis was carried out in form of satisfaction survey in the enterprise of Bama i Ltd in Zvolen. The survey was answered by 100 respondents during the time period of one month. Results of this survey are plotted to graphic representation of percentual values. Terminal part of the thesis consists of a series of recommendations and actions that shall serve to improve customer satisfaction at Bama Ltd. in Zvolen.