DDP - Zverejnená diplomová práca

Prieskum neetického správania sa vybranej spoločnosti vo vzťahu k zákazníkom

Autor
Kuseinová, Darina
Školiteľ
Olšiaková, Miriam
Oponent
Zaťko, Ján
Škola
Technická univerzita vo Zvolene DF KMOSL (DF)
Rok odovzdania
2018
Počet strán
60.s
Trvalý odkaz - CRZP
https://opac.crzp.sk/?fn=detailBiblioForm&sid=5405D7E2C43D9DAFB899C0CA0676
Primárny jazyk
slovenčina

Typ práce
Diplomová práca

Študijný odbor
6259 | odvetvové ekonomiky a manažment

Dátum zaslania práce do CRZP
29.04.2018

Dátum vytvorenia protokolu
29.04.2018

Dátum doručenia informácií o licenčnej zmluve
20.06.2018

Práca je zverejniteľná od
ihneď

Elektronická verzia
 Prehliadať
KUSEINOVÁ, Darina, Bc.: Survey of the unethical behavior of the targeted company in relation to the customer [Graduation thesis] – Technical Univerzity in Zvolen, Department of Marketing, Trade and World Forestry. Thesis supervisor: Ing.Miriam Olšiaková, PhD. Degree of academic qualification: Engineer, abbr. ,,Ing.”. Zvolen: TU, 2018. 72 s.The diploma thesis deals with the research of unethical behavior of the selected company in relation with its customers. In the introduction of the diploma thesis there are explained basic terms such as business ethics, its principles, where and in what ethics in entrepreneurship is manifested and how to effectively implement it in practice. The second chapter focuses on the importance of marketing ethics and its presence in each marketing mix tool. The third chapter is aimed at research of business activities of a chosen company, namely Alza inc, which was realized by electronic questionnaires. The research shew misconduct in its relation with customers. The aim of the thesis was to find out if consumers have experiences with unfair behavior of the company. The summary of the thesis obtains how the different situations can be solved and where the consumer can turn if he notices with unfair practices by the seller.

Verzia systému: 6.2.61.5 z 31.03.2023 (od SVOP)